About us:

James Gordon Ltd (Gordons), are an award winning Agricultural and Construction machinery dealer 
group, founded in 1865.

We celebrated our 150th year of business in 2025.

We are headquartered in Castle Douglas and operate across Scotland, spanning six locations, offering a range of premium 
machinery services, focused on customer experience.

 
• In 2023, we were named ‘Dealer of the Year’ by CLAAS UK
• In 2025, we received a platinum ‘Dealer Excellence’ award from CLAAS UK
• In February 2026, we received the award for Best Heavy Equipment Dealer in Europe
• In February 2026, we were awarded the Gold level for our aftersales service

Who we are looking for:

We are looking for a Trainee Parts Advisor to join us at our Whauphill depot. This is a full-time role of 39
hours per week, 08:00 to 5:00pm, Monday to Thursday and 08:00 to 4:00pm on a Friday. Alternate/every 
third Saturday working from 8am to 12pm is likely to be required, with occasional evening and weekend 
overtime during peak season (April to October).

This role may be ideal for someone with a passion and strong interest in agriculture and farming who is 
looking to begin their career in a supportive and encouraging environment.

What you will be doing:

Reporting to our Depot Manager, you will be responsible for identifying, sourcing, ordering and 
maintaining an inventory of parts for our customers and over the counter sales at the depot. You will 
work alongside the service and sales departments to price and order parts as required.

Areas of responsibility and tasks include:

• Customer Service: Supporting with and responding with enquiries in-person, via phone, and 
email, providing guidance and advice to our customers

• Inventory Control: Managing parts inventory, including ordering, receiving, storing, and issuing 
parts, as well as conducting stock checks. This can involve moving heavy parts and machinery 
around

• Ordering: Using our internal system, identify and order correct parts, ensuring accuracy of parts, 
costs and depot reference numbers

• Workshop Support: Supplying our Service Engineers with necessary parts promptly to ensure 
efficient machinery servicing for our customers

• Administration: Ensuring parts and equipment ordered is delivered and captured correctly on 
invoices for processing 

• Sales: Selling parts and maximising sales opportunities through upselling with customers

• Ensuring that the parts and shop area is clean, tidy and presentable at all times

We would like you to have the following:

• Good knowledge of agricultural machinery, their parts and maintenance

• An interest in agriculture and/or mechanical systems

• The ability to sell and install horticultural equipment such as mowers and brush cutters

• Excellent communication and interpersonal skills to build relationships with all colleagues, 
suppliers and customers

• Strong organising ability to prioritise to the differing requirements of the role

• A positive, can-do attitude and approach

• A solutions focused mind to problem solving

• A focus on delivering a high standard output of all work undertaken

• Great attention to detail and accuracy when inputting costs or parts on to our system

• A willingness to learn or take on new or additional tasks

• Excellent customer service skills 

• A proven team player who is willing to help others whenever it is needed alongside working 
independently when it is required

• Competent IT skills, particularly M365 to access emails and update any internal systems

• A drivers licence as you may have to deliver parts to our engineers who are out on the road
Training & Development:

If you are interested in the Trainee role please tell us in your cover letter or email. No prior work 
experience is required, though any relevant knowledge, transferrable skills or experience you have is 
welcomed. There may be the opportunity of completing a Parts Apprenticeship with our Claas dealer
for the right person and grow your career with us.

You will receive on-the-job training to help you develop your knowledge and skills to be successful in the 
role. 

What you will get from us:

• Salary will be in line with the applicable National Minimum Wage, depending on age, for someone 
new to the role, with the opportunity to progress through an Apprenticeship
• Overtime – rate will depend on the time of day/night worked
• 30 days holiday (inclusive of public holidays) - increasing with years of service
• Company pension - 3% employer contribution
• Death in Service benefit
• Company branded clothing
• Health & Wellbeing Employee Support Programme
• Training & Development opportunities

How to apply:
To apply for this position, please send your CV and a cover letter/email, telling us why you are interested 
in this role and working with us, by Friday 20th November 2026 to [email protected]

*Please be advised that this advert may close prior to the closing date stated above if a high number of 
applications are received. If you are interested in this vacancy please apply as soon as possible